Onboarding flows rebuilt as a product, for regulated finance.
Wave18 designs onboarding flows, dashboards and product interfaces for banks, fintechs and regulated financial products, where the interface is where trust is won or lost. Financial onboarding lives or dies on the moments that decide whether a prospect completes signup, so we treat it as a product, not a form: clear, resumable, accessible steps with specific error handling, validated with clickable prototypes and real users before a line of production code is written. Every interface is designed to WCAG 2.2 AA from the first wireframe — in finance, accessibility is both a legal expectation and a mark of the trustworthiness the product is selling — and design decisions trace back to research rather than opinion. Design is scoped alongside a web development project starting from £5,000, or quoted individually for standalone UX audits and design-system work.
What challenges does finance & fintech face?
Onboarding leaks qualified customers
Flows that ask too much too soon, give poor error feedback, or stall on slow connections lose prospects at the most expensive possible moment — the final step.
Security and compliance can’t be an afterthought
Access controls, encryption and audit logging bolted on late are fragile; they need to be part of the architecture from the first decision.
Trust is won or lost on the interface
A slow, confusing or inaccessible experience undermines the credibility a financial product depends on, no matter how strong the underlying offering.
What's included in ui/ux design for finance & fintech?
UX Research
User interviews, surveys and analytics review that ground design decisions in real behaviour, not opinion.
UI Design
Interface design across web and product — typography, layout and interaction patterns built for clarity.
Prototyping
Clickable low- and high-fidelity prototypes that test flows and de-risk decisions before development starts.
Design Systems
Reusable component libraries and tokens that keep design and code in sync as the product grows.
Frequently asked
What does a UI/UX design engagement include?
UX research, wireframing, prototyping, UI design and, where useful, a reusable design system — scoped individually or as part of a full web development build.
Do you design before or alongside development?
Before — we research, prototype and validate flows first, then hand the approved design to the same team that builds it, so nothing is lost in translation.